About this CWT research

A global study on the impact of emerging technologies and trends on managed travel

Date: December 2014 to May 2015

The page numbers in this study refer to the pages in the PDF.


  • Identify the main emerging technologies and trends expected to impact the managed travel industry over the next three to five years
  • Assess the impact on managed travel programs
  • Share best practices and recommendations to help companies assess these developments and make appropriate choices


CWT identified more than 15 emerging trends and technologies to include in this research, which involved:

  • Interviews with more than 65 travel management experts from companies, business travel associations, travel management companies, technology and solutions providers, travel suppliers, trade media and consultants
  • A detailed online survey of 1,080 travelers from four global companies and a similar survey involving 127 travel managers worldwide (see Pages 62-65 for a breakdown)
  • Case studies of companies that have successfully implemented some of the new solutions
    • Case study #1: incorporating Airbnb into a travel program (see Page 48)
    • Case study #2: implementing a virtual payment card system for a recruitment program (see Page 57)

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