Trends in 5 key areas

Mobile technology

More and cheaper smart devices, an ever-growing number of features and an intuitive user experience… It’s all good news for consumers and little wonder that mobile remains a dominant trend in managed travel. Developments in multichannel technology, "power apps" and most recently near-field communication, beacon and wearable technologies dominate the managed travel discussion.

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  • Mobile technology is the #1 trend for surveyed travel managers
  • Smartphone usage is growing fast
  • Wearable devices are worth watching
  • Beacon and near-field communication technologies are enabling new traveler services
  • Users expect seamless multichannel access
  • Less is more when it comes to travel apps
  • Travelers and travel managers clearly see the many benefits of mobile technologies
  • However, both travelers and travel managers remain concerned about data security/privacy
  • Tips and considerations

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Customization

One of the most exciting developments in managed travel is the potential for truly tailored insights and services through new technology. In particular, Big Data, social media and IATA’s new distribution capability are all offering ways to improve the traveler experience and support travel program objectives.

Read about:

  • "Markets of one" are fast becoming a reality for consumers thanks to Big Data capabilities
  • Big data, massive growth
  • CWT AnalytIQs: turning Big Data into bite-sized insights
  • Another enabler of customization will be IATA’s New Distribution Capability
  • IATA's New Distribution Capability: 5 key questions
  • Social media is another driving force for customization
  • CWT Hotel Intel: social hotel reviews to help both travelers and travel managers
  • Data security remains a concern, but users seem to accept the trade-off
  • Tips and Considerations

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The sharing economy

Companies should not ignore the sharing economy. As brands adapt their offerings to the managed travel market, barriers to use in the managed travel are coming down.

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  • Sharing economy services are likely to gain in popularity. This is just the beginning
  • Sharing economy brands are adapting their offerings to managed travel
  • While legitimate, safety and security concerns should be put into perspective
  • Case study: Global company opens up its travel program to alternative lodgings
  • Tips and considerations

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New booking solutions

Travel managers are increasingly interested in fare and rate tracking technology that enables them to generate even more savings from their programs. They are also looking for technology-based, proactive rebooking services to assist employees who face trip disruptions.

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  • Companies are interested in exploring fare tracking and rebooking technology to drive savings
  • How does fare tracking and rebooking work?
  • Trip disruption and rebooking services are growing in popularity
  • Direct booking is on companies' radar but not considered the most impactful trend
  • Tips and considerations

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New payment solutions

Travel managers are also evaluating new payment solutions that help simplify processes, reinforce program compliance and protect against fraud.

Read about:

  • Consumer mobile payment technology is making significant strides
  • New "virtual credit card" solutions are expected to take off
  • Tips and considerations
  • Case study: From local pilot to international program: major retailer implements virtual payment cards

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